Return & Refund Policy

Return Window

You may request a return or exchange within 2 days of delivery. Requests made after this window cannot be accepted.

Eligibility Requirements

To qualify for a return, the tank must satisfy all three of the following conditions:

• Unused. The tank must never have been filled with water or any other liquid.
• Uninstalled. The tank must not be connected to plumbing, a pump, or any fittings.
• Original packaging. The tank must be returned in its original packaging, including any protective wrapping and accessories supplied.

Non-Returnable Items

The following are not eligible for return under any circumstances:

• Custom orders. Tanks manufactured to order at a size or specification outside our standard catalogue cannot be returned.
• Installed tanks. Once a tank has been connected to plumbing or otherwise installed, it is no longer eligible for return.

How to Request a Return

WhatsApp Khazzan on +971 50 958 3173 within 2 days of delivery with your order details and the reason for the return. We'll confirm eligibility and next steps from there.

The customer is responsible for arranging and covering the cost of returning the tank to us.

Refunds

Once we receive and verify the returned tank meets the eligibility requirements above, we issue a refund to your original payment method within 7 to 14 business days.

If delivery was charged on the original order, the delivery charge is non-refundable and will be deducted from your refund amount.

Questions

If you have any questions about this policy or a specific order, contact us via WhatsApp or phone at +971509583173, or visit us at Al Qouz Industrial Area 3, Dubai, UAE, Monday to Saturday, 8AM to 7PM.